Ellimentrix (54 Cards)

Due to the nature of printing custom made goods on demand for you our customers, Ellimentrix has a zero return policy for all orders. If we have made a mistake with your order then we can look into remedies there, but in general there is a zero return policy for unwanted goods. If you are trying to return some of the very limited items that we do not produce in house like dice, a return is possible but the items but be in the same condition as when they left our hands originally. Please contact us for approval of returning goods.

Return Address:

221 Vestal Pkwy East
Vestal, NY 13850
United States

Policy:

Once a package leaves our hands at Ellimentrix, we are not responsible for any further delays or turn around times related to the shipping and delivery of your item. This topic is unfortunately completely out of our hands, so if there are any issues or delays with your package please contact your local post office/ shipping provider for updates. This is especially true and important for international shipments. There are situations where tracking may be unavailable for international shipments and this is out of our control, and there are many situations where international shipping takes a great deal of time, and even where packages are held up in customs. We feel for your frustrations with these delays but there is nothing we can do on our end to even investigate these delays, let alone solve them. For the fastest and safest shipping with the best guarantees we would recommend using FEDEX, and if that is not showing as an option for your shipping method please reach out to us and let us look into this for you and give you that option for your order as it is our preferred (even though more expensive) shipping method.